1. Liability

• All customers must remove valuables from their vehicle before work begins. J.R Detailing is not liable for any loss or damage to personal belongings left inside the vehicle.

• Customers must advise us of any pre-existing damage, defects, or weaknesses in their vehicle before work begins.

• J.R Detailing will not be liable for any discrepancies or damage found after the customer has left the premises or once the vehicle is returned. In the event we need to leave our canopy tent for ceramic covering, we are not liable for any damages once we have left the property and we have discussed the risks.

2. Bookings

• All bookings require a deposit to secure the appointment. Deposits are non-refundable and non-transferable.

• Deposits are deducted from the final balance of your service.

• Booking prices are subject to change depending on the vehicle’s size, condition, and location.

• Prices are fixed and can not be negotiated.

3. Cancellation Policy

• A minimum of 72 hours’ notice is required to cancel or reschedule an appointment. Failure to do so will result in the loss of your deposit.

• Cancellations made with more than 72 hours’ notice may be rescheduled without penalty.

• J.R Detailing reserves the right to reschedule or cancel bookings due to staffing, weather conditions, or equipment failure.

4. Service Guarantee

• All services are carried out to the highest professional standard. However, certain issues such as deep stains, heavy pet hair, scratches, and odours cannot always be completely removed.

• Cleaning or repairing the vehicle personally or professionally after our service without prior approval voids our service guarantee.

• Redos, refunds, or reimbursements will not be provided for work carried out outside of the agreed package.

• Heavily soiled vehicles or hazardous contamination (vomit, urine, blood, mould, or chemicals) may incur additional charges or refusal of service.

5. Pet Hair

• J.R Detailing will always use professional-grade tools and techniques for pet hair removal.

• Due to the nature of pet hair embedding into fabric and carpets, we cannot guarantee 100% removal in all cases.

6. Photos & Marketing

• J.R Detailing reserves the right to take before-and-after photos of your vehicle for marketing purposes.

• No personal or identifiable customer information will be shown in any images used.

7. Vehicle Condition

• Prices are based on vehicles in average condition. Excessive dirt, tar, staining, pet hair, or poor condition may require additional charges.

• Customers are advised to inspect their vehicle upon completion. Once the vehicle leaves our care, J.R Detailing accepts no further liability.

8. Timeframes

• Service durations are estimates only and may vary depending on vehicle size, condition, and weather.

• Customers must allow flexibility for completion times to ensure quality results.

9. Ceramic Coatings & Aftercare

• Ceramic coatings require correct curing time and aftercare. Customers will be provided with maintenance guidance at the time of application.

• Warranty or durability claims are void if customers use harsh chemicals (acidic/alkaline cleaners) or fail to follow correct aftercare procedures.

• J.R Detailing is not liable for damage caused after the vehicle has left our care.

10. Payment

• Final payment is due on completion of the service unless otherwise agreed in writing.

• J.R Detailing reserves the right to refuse future bookings for late or missed payments.

11. Acceptance of Terms

• By booking with J.R Detailing and/or leaving a deposit, you confirm that you have read, understood, and agree to these Terms & Conditions.

• These Terms & Conditions do not affect your statutory rights.