J.R Detailing Terms & Conditions

These Terms & Conditions (“Terms”) govern the supply of valeting, detailing, paint correction, ceramic coating and related services (“Services”) by J.R Detailing (“we”, “us”, “our”) to the customer (“you”, “your”).

1. Definitions

1.1 Vehicle means any car, van, SUV or other motor vehicle accepted by us for Services.
1.2 Mobile Service means any Service carried out at your chosen location.
1.3 Studio Service means any Service carried out at our unit, studio or other premises controlled by us.
1.4 Booking Fee / Advance Payment means the upfront payment required to secure your booking.
1.5 Booking means the confirmed appointment between you and us for the Services.
1.6 Quote means any written estimate, message, invoice, booking confirmation or proposal issued by us for the Services.

2. Basis of Contract

2.1 These Terms apply to all Bookings and all contracts between J.R Detailing and our customers, unless otherwise agreed by us in writing.
2.2 A contract is formed when we confirm your Booking and receive the required Booking Fee / Advance Payment, or when you otherwise instruct us to proceed with the Services.
2.3 The agreed Services, estimated duration and price must be confirmed in writing where possible, including by text, WhatsApp, email, social media message, booking form or invoice.
2.4 These Terms do not affect your statutory rights.

3. Quotes, Pricing and Scope

3.1 All prices are quoted in GBP and are inclusive or exclusive of VAT only where expressly stated.
3.2 Quotes are based on the information you provide, including the Vehicle’s size, condition, location, contamination level and service requirements.
3.3 If the Vehicle is in worse condition than described, contains excessive contamination, pet hair, stains, mould, biohazards, overspray, tar, sap, heavy soiling, or requires additional labour, time or products, we may revise the price.
3.4 Any price adjustment or additional work will be discussed with you before we proceed, unless immediate action is reasonably required to protect the Vehicle or complete the agreed Service safely.
3.5 Prices are fixed only for the scope of work expressly agreed. Any extra work requested by you will be charged separately.
3.6 We reserve the right to refuse work where the Vehicle is unsafe, heavily contaminated, misdescribed, or otherwise unsuitable for the booked Service.

4. Booking Fee / Advance Payment

4.1 A Booking Fee / Advance Payment is required to secure your appointment. The amount will be confirmed at the time of booking and may be up to 50% of the total Service price depending on the Service booked.
4.2 The Booking Fee / Advance Payment is deducted from the final balance.
4.3 The Booking Fee / Advance Payment covers reserved time, loss of booking opportunity, administration, scheduling, and where applicable, materials and product preparation purchased or allocated for your Booking.
4.4 The Booking Fee / Advance Payment is non-refundable except where required by law or where we agree otherwise in writing.
4.5 If we split a Service over more than one day or stage, including where paint correction is completed first and ceramic coating or finishing stages are completed later, we may require payment for the completed stage before the Vehicle is returned for the remaining work. In such cases, at least 75% of the agreed total price may become due once the substantial majority of the Service has been completed.

5. Cancellation, Rescheduling and Consumer Cooling-Off Rights

5.1 You must give at least 72 hours’ notice to cancel or reschedule a Booking.
5.2 If you cancel or reschedule with less than 72 hours’ notice, fail to attend, fail to make the Vehicle available, or fail to provide suitable access or conditions for the booked Service, we may retain the Booking Fee / Advance Payment.

A fee of £25 will occur if cancelled within 48 hrs of job, as we would have purchased everything necessary for the job.
5.3 Where sufficient notice is given, we may, at our discretion, transfer the Booking Fee / Advance Payment to a new date.
5.4 If we must cancel or reschedule due to illness, staffing issues, equipment failure, unsafe conditions, or weather, we will offer either a new date or a refund of any amount paid for unperformed work. We are not liable for any indirect or consequential losses arising from cancellation or rescheduling.
5.5 If your Booking is made online, by phone, by message, or at your home or other off-premises location, you may in some cases have a legal right to cancel within 14 days. Where that applies and you ask us to start the Service within that 14-day period, you expressly request immediate performance and acknowledge that:
(a) once the Service has been fully performed, your cancellation right may be lost; and
(b) if you cancel after we have started, you must pay for the work already carried out, on a proportionate basis, together with any non-recoverable materials reasonably used or allocated to your Booking.
5.6 Clause 5.5 only applies where the law gives you such cancellation rights. Studio bookings made entirely on our premises may not have the same cancellation rights.

6. Mobile Service Conditions

6.1 For Mobile Services, you must provide:
(a) safe, level and lawful working space;
(b) sufficient access, lighting, and room to work;
(c) access to electricity and water where required by the booked Service; and
(d) any parking rights, permits or permissions needed for us to carry out the work.
6.2 We may refuse, cancel or reschedule a Mobile Service if conditions are unsafe, unlawful, unsuitable, too dark, exposed to severe weather, or otherwise likely to compromise safety or the quality of the result.
6.3 We are not responsible for delays, defects or damage caused by environmental conditions, third parties, site restrictions, poor access, falling debris, trees, overspray, animals, vandalism, neighbouring activity or similar factors outside our reasonable control.
6.4 Where a Vehicle is left at your property or other location for curing, drying, collection or storage after our work has been completed or after we leave site, risk in the Vehicle passes back to you at that point, unless caused by our negligence before departure.
6.5 If we discuss the risks with you and you ask us to leave a canopy, cover, or curing setup in place after we leave, you accept the risks associated with the Vehicle remaining on site and we are not liable for loss or damage occurring after we have left, unless caused by our negligence before departure.

7. Vehicle Condition and Customer Responsibilities

7.1 You must remove all personal items, valuables, cash, documents, electronics, child seats, loose accessories and other belongings before the Service begins unless we have expressly agreed otherwise. We are not liable for loss of or damage to personal items left in the Vehicle.
7.2 You must tell us about any known or suspected issues before work begins, including but not limited to:
(a) previous accident damage or body repairs;
(b) repainted panels;
(c) thin paint, peeling lacquer, weak trim, failing plastics or damaged wheels;
(d) PPF, wraps, smart repairs or touch-ins;
(e) electrical faults, alarm issues, leaks, non-functioning parts, or mechanical issues.
7.3 We may refuse or stop work if the Vehicle is unsafe, contains hazardous contamination, has sharp defects, has loose components, or is otherwise not suitable for the booked Service.
7.4 Heavily soiled Vehicles, hazardous contamination, mould, vomit, blood, urine, chemicals, sharps or infestations may incur extra charges or refusal of service.
7.5 We do not currently offer pet hair removal as a standard inclusion. Where pet hair is present, an additional charge of £20 may apply for us to attempt to improve the result. Due to the nature of embedded pet hair, 100% removal cannot be guaranteed.
7.6 You are responsible for ensuring the Vehicle has enough battery charge, fuel and basic mechanical functionality for us to move, access or safely work on it where required.

8. Paint Correction, Polishing, Ceramic Coatings and Aftercare

8.1 We use reasonable skill and care, but we do not guarantee 100% scratch, swirl, stain, odour, defect or contamination removal. Some defects may be too deep, too risky or too permanent to remove safely.
8.2 Paint correction and polishing are improvement services, not restoration guarantees. Results depend on paint depth, paint hardness, previous repairs, prior maintenance, contamination and the overall condition of the Vehicle.
8.3 We do not carry out alloy wheel refurbishment or repair unless expressly agreed in writing.
8.4 On older, damaged, previously repaired or compromised surfaces, decontamination, polishing, machine polishing, adhesive removal, panel wipe, wet work, heat and chemical exposure may reveal or worsen pre-existing weaknesses. We are not liable for failure of pre-existing weak or compromised paint, lacquer, trim, wrap, film, badges, plastics or repair work unless caused by our negligence.
8.5 Ceramic coatings and similar protective products require proper preparation, curing and aftercare. Any stated durability, warranty or performance period is conditional on correct maintenance and product use.
8.6 Coating performance, warranty or durability claims may be reduced or void if you fail to follow aftercare instructions, use harsh chemicals, use acidic or highly alkaline cleaners, attend automatic or brush car washes, or otherwise maintain the Vehicle improperly.
8.7 We will provide aftercare guidance where relevant. It is your responsibility to follow that guidance.
8.8 We are not liable for deterioration, reduced performance or coating failure caused after the Vehicle leaves our care, unless due to our negligent application.

9. Service Times and Completion

9.1 Any time or completion estimate is an estimate only and not a guaranteed deadline.
9.2 Service duration may change depending on Vehicle size, condition, weather, lighting, contamination, access, drying time, curing time and any issues discovered during the Service.
9.3 You must allow reasonable flexibility in completion times so that the Service can be performed properly and safely.

10. Inspection, Complaints and Rectification

10.1 You should inspect the Vehicle on completion or, for Mobile Services, as soon as reasonably possible after return or handover.
10.2 If you believe there is an issue with the Service, you must notify us as soon as possible and, in any event, within 24 hours of completion, with clear photos and details where appropriate.
10.3 You must not wash, polish, alter, repair, or instruct a third party to work on the affected area before giving us a reasonable opportunity to inspect and, where appropriate, rectify the issue.
10.4 We will not provide a refund, redo or reimbursement for work carried out by another person or for work outside the agreed package unless we have first agreed this in writing.
10.5 This clause does not remove or reduce any statutory rights you may have.

11. Storage, Collection and Risk

11.1 While your Vehicle is in our possession, we will take reasonable care of it.
11.2 You remain responsible for maintaining valid insurance for your Vehicle at all times, including while it is in our possession or at our premises.
11.3 We are not liable for loss or damage caused by events outside our reasonable control, including fire, theft, vandalism, extreme weather or acts of third parties, except to the extent caused by our negligence.
11.4 Risk in the Vehicle passes back to you on the earlier of:
(a) completion and collection;
(b) return of the Vehicle to you;
(c) notification that the Vehicle is ready for collection; or
(d) our departure from your premises after completing or pausing the Service in accordance with these Terms.
11.5 We may retain possession of the Vehicle until cleared payment is received, where lawful.
11.6 If a Vehicle is not collected within a reasonable time after we notify you that it is ready, we may charge reasonable storage fees after giving notice to you.

12. Payment and Late Payment

12.1 Unless otherwise agreed in writing, the remaining balance is due immediately on completion of the Service and, where applicable, before the Vehicle is released.
12.2 We accept payment by bank transfer, cash and card, unless we state otherwise.
12.3 If we have agreed in writing to release the Vehicle before full payment, any invoice must be paid within 48 hours of completion.
12.4 If payment is not made when due, we may:
(a) refuse future bookings;
(b) retain the Vehicle where lawful until payment clears;
(c) recover the outstanding balance through debt recovery, Money Claim Online or the Small Claims Court; and
(d) claim any court fees, fixed legal costs and recovery costs recoverable by law.
12.5 For business customers only, we reserve the right to claim statutory interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.

13. Limitation of Liability

13.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.
13.2 Subject to clause 13.1, our total liability for any claim arising out of or in connection with the Services shall be limited to the total amount actually paid by you for the relevant Service.
13.3 We are not liable for any indirect, special or consequential loss, including loss of use, loss of income, loss of business or loss of opportunity.
13.4 We are not liable for pre-existing defects, hidden damage, poor prior repairs, weak paint, failing lacquer, worn trim, electrical faults, or any issue not caused by our breach of duty or negligence.
13.5 We are not liable for damage caused by your failure to disclose material facts about the Vehicle, your failure to follow aftercare guidance, environmental conditions, third-party interference, or unsuitable site conditions for Mobile Services.

14. Photos, Video and Marketing

14.1 We may take photographs or video of the Vehicle before, during and after the Service for quality control, record keeping and promotional purposes.
14.2 We will not intentionally publish personal documents, number plates, addresses or other identifiable personal information where reasonably avoidable, but you should tell us in writing before the Service begins if you do not want your Vehicle featured.
14.3 Unless you notify us in writing before the Service begins, you grant us permission to use images or footage of the Vehicle on our website, social media and marketing materials.

15. Governing Law

15.1 These Terms are governed by the laws of England and Wales.
15.2 Any dispute arising out of or in connection with these Terms or the Services shall be subject to the jurisdiction of the courts of England and Wales.

16. Acceptance

16.1 By paying a Booking Fee / Advance Payment, confirming a Booking, signing a booking form, accepting a Quote, or presenting your Vehicle for the Service, you confirm that you have read, understood and agreed to these Terms.